Terms & Conditions
1.1. These terms will apply to any Order which We accept from you including any Order that is changed under paragraph 3.2. Unless you accept these Terms, you will not be able to place an Order.
1.2. We may change the Terms from time to time and it is the current version which will apply to each Order when you place it. We will notify you of changes to the Terms by email.
2.1. “Afternoon timeslot” means the period starting at 12:00 and ending at 17:00;
2.2. “Agreement” means this agreement and any annexures, schedules, appendices and addenda applicable thereto, and as may be amended, from time to time;
2.3. “Business Day” means any day other than a Saturday or Sunday or statutory public holiday in the Republic of South Africa;
2.4. “Cleaning process” means dry-cleaning, wash, fold, tumble dry, iron or any other service of a similar nature as provided by DAPR or Service Provider;
2.5. “Client” means the Party whose details appear on the Registration Form in the Mobile Application after being requested to read and accept these terms and conditions which will govern the relationship between the Parties;
2.6. “Completed orders” means any order placed by a Client through the DAPR Mobile Application which has been collected, processed, delivered and for which payment has been received from the Client;
2.7. “Confidential Information” means, in relation to a Party, any information of a confidential and/or commercially sensitive nature, howsoever obtained or received and whether or not marked confidential, including any technical, commercial, financial or scientific information, know-how, trade secrets, processes, marketing and business information, customer and supplier information, pricing information and includes information shared by the Parties prior to signing the Agreement and or any other information or material of whatever description or nature proprietary to a Party, whether in written, oral or other format;
2.8. “DAPR” means DAPR (Proprietary) Limited, registration number 2020/161275/07, a limited liability company duly incorporated in the Republic of South Africa;
2.9. "Intellectual Property Rights" means all intellectual property rights owned by either Party subsisting anywhere in the world, which is in any way capable of protection in law, including without limitation, trademarks, domain names, copyright, patents, designs, Confidential Information, and all proprietary rights in and to ownership of any idea, discovery, artwork, design, concept, technique or improvement, industry information, know-how, system, methodology, data model, computer software, computer source code and object code, report, correspondence, documentation, flow chart, data base, table, calculation, spread sheet, schematic plan, photograph, presentation or invention (whether patented or not) and any other rights of a similar nature which exist now or will in the future exist, by either Party from time to time, and whether registered or not;
2.10. “Parties” means the parties to his Agreement, being the Client and DAPR;
2.11. “Mobile application” means ’s software application through which Clients place orders;
2.12. “Morning timeslot” means the period starting at 08:00 and ending at 12:00;
2.13. “Order” means a request made by the Client through the mobile application;
2.14. “Person” means a natural person, company, or other juristic person or corporate entity, charity, partnership, trust, joint venture, syndicate or other unincorporated association of persons or entities;
2.15. “Priority order” means an order placed by a customer which is subject to a 24 (Twenty-four) hour turnaround;
2.16. "Rand" or "R" means South African Rand, the lawful currency of the Republic of South Africa;
2.17. “Services” means the services to be provided by DAPR to the Client as defined under ‘Cleaning process’;
2.18. “Service provider” means any third party with which DAPR contract in order to assist in providing the Services;
2.19. “Standard order” means an order placed by a customer which is subject to a 48 (Forty-eight) hour turnaround;
2.20. We/Our/Us: DAPR (Pty) Ltd and shall include references to employees, agents, sub-contractors, service providers, suppliers and any independent contractors of or such appointed entities.
3. The Service
3.1. Placing an order
3.1.1. Please ensure that you check the details of your Order before submitting it as DAPR will not be liable to you for any errors which you make. For example, please check carefully that you have correctly set out your address. If you think that you may have made a mistake, please contact DAPR as set out in paragraph 8. We will confirm any changes to your Order by email.
3.2. Changes to an Order
3.2.1. You may make a change to an Order up to 4 hours before the collection time. Any changes after this time may incur a rescheduling fee of up to R50. You can make changes to your order by contacting the DAPR Customer Care Team at firstname.lastname@example.org or you can contact DAPR via telephone.
3.2.2. With your consent or at DAPR’s discretion, DAPR may make a change to your Order as an alternative to cancelling it in accordance with paragraph 3.3. This may occur, for example, where a different cleaning process may be more appropriate.
3.2.3. Where changes are made to an Order under either of the preceding sub-paragraphs, DAPR will issue an Order amendment confirmation to you via email.
3.2.4. You may cancel or reschedule your Order with no additional charge in the following circumstances:
126.96.36.199. At any time up to four hours before the collection time by contacting email@example.com or telephone.
188.8.131.52. If, after We have collected your Item(s), We are affected by an Event Outside Our Control by contacting Our Customer Care at firstname.lastname@example.org or telephone.
3.2.5. Cancelling or rescheduling your order less than four hours before a collection or failing to be present for collection may incur an additional charge of up to R50.
3.2.6. Rescheduling your delivery less than four hours before a delivery or failing to be present for delivery may incur an additional charge of up to R50.
3.3. Cancelling an Order
3.3.1. DAPR may cancel your Order and the contract between you and DAPR in the following circumstances:
184.108.40.206. as a result of an Event Outside Our Control; or
220.127.116.11. if you fail to make Items available for collection; or
18.104.22.168. if We consider that any Item does not correspond with the Order, is damaged, does not have cleaning instructions, or does not fall within those Items which We accept (please contact Our Customer Care Team by email at email@example.com or via telephone if you are unsure which items We accept).
3.3.2. If We cancel your Order We will contact you by telephone, SMS or email and (where applicable) will arrange to deliver the Item(s) to you as soon as reasonably possible.
4. Collection and Delivery
4.1. We will use reasonable endeavours to collect and deliver Items at the times specified in the Order but We cannot guarantee to do so. We will use reasonable endeavours to communicate any delay to you by telephone, email, push notification or SMS.
4.2. If you are not available to accept delivery of Items, you are able to reschedule by contacting Our Customer Care Team by email at firstname.lastname@example.org or via telephone to a more suitable time, but you may incur an additional charge of up to R50 if you reschedule less than four hours before the delivery time specified in the Order.
4.3. If delivery is not possible due to you being unavailable at the designated time, a redelivery charge of up to R50 may be made for each consequent attempt at delivery. We will endeavour to find a suitable redelivery time, however, if a redelivery is urgent, it will be your responsibility to organise a same day courier.
4.4. If you have failed to accept delivery or arrange redelivery within 90 days of the original delivery date, We may dispose of the Item(s) or donate them to an accredited charity of Our choice.
4.5. You may arrange to have Items collected from, or re-delivered to, a third party, on condition that you do so at your own risk and the third party is prepared to sign an acknowledgement on your behalf.
4.6. You may, by written instructions to Us, request Us to leave an Item in an agreed location without providing Us with a signature of acknowledgement. If you do so, it is at Our discretion and entirely at your own risk and We shall not be liable to you for any damage or loss of Items delivered on this basis.
4.7. You must place your Items into the bag(s) provided to you by the driver at the time of collection, or into bags retained by you from a previous Order.
4.8. You are responsible for ensuring that we and/or our contractors have such access (including free parking facilities) as may be reasonably required to carry out the Services.
5. Service standards
5.1. We will provide the Services with reasonable care and skill in accordance with industry standards.
5.2. We will not be liable for any delay or non-performance of Our Services where you have failed to provide accurate information in your Order, for example if an address is incomplete or inaccurate, or if you fail to accept delivery of Items in accordance with an Order.
5.3. We may contact you by email or return the Items unprocessed if We consider any Items submitted to Us to be at an increased risk of damage, including, but not limited to, Items:
5.3.1. with special requirements or instructions for cleaning;
5.3.2. which are damaged or stained;
5.3.3. bearing an extraneous or hazardous thing, e.g., pins, jewellery, coins, pens, etc. and at Our discretion and with your consent may agree to provide the Services at your risk in respect of those Items; or
5.3.4. with no care label.
5.4. You may leave special instructions regarding your Order. However, we cannot guarantee to follow these if they fall outside our standard processes or are contrary to the care label instructions.
6. Wash, Tumble Dry and Fold Orders
6.1. You must thoroughly check all the Items for hazardous objects e.g. coins, pens, keys, makeup, papers etc. as We accept no responsibility for any objects lost or damaged nor any responsibility for damage to Items as a result of the cleaning process where such objects are present.
6.2. The load is washed at a 30 degree cycle and tumble dried on a medium heat. As We process a high volume, We will not be able to cater to personal requirements (e.g. temperature, washing powders, etc.). Please note that the Items are not ironed.
6.3. We accept no responsibility if there is any bleeding or colour transfer during the cleaning process.
6.4. We will weigh the laundry upon receipt and (if necessary) amend the charge in accordance with the details you were given at the point when your Order was placed. If a weight limit per bag is applicable then any excess over this limit will be charged as one or more new bags, depending on the total. You will receive a confirmation email with details of any changes.
6.5. We wash by the load and do not inspect the care labels of each garment. We therefore cannot be liable for damage to Items resulting from failure to follow the instructions on a care label.
6.6. For Items that need to be specially treated e.g. leather, silk, cashmere, fur, velvet and other delicate garments, please ensure that these Items can be machine washed and tumble dried. We will not be liable for Items damaged through normal processing in a tumble dryer.
6.7. Wash, Tumble Dry and Fold Orders cannot include any bedding or towels. If these are included they will be added as an individual product and your bill will be amended accordingly.
6.8. Laundry Items are tagged by the load and not individually tagged. We cannot therefore accept any liability for missing Items.
7. Pre-paid Bundles
7.1. Pre-paid bundles offer a discounted bulk rate. You do not need to submit all Items in a bundle at once. Items you submit from time to time will be deducted from your pre-paid balance until the balance reaches zero.
7.2. Pre-paid bundles can only be used on the account used to purchase the bundle and cannot be exchanged or traded.
7.3. Pre-paid bundles will expire 365 days after purchase. Any unused allowance will no longer be available to use after this time.
7.4. Pre-paid bundles may be affected by changes to Our coverage and service Terms.
7.5. Pre-paid bundles are already heavily discounted. You cannot use further discounts or Vouchers when purchasing a pre-paid bundle.
8.1. Please contact Our Customer Care Team by email at email@example.com or by telephone.
8.2. Complaints should be notified to Us within 48 hours of delivery of any Item. The items should be in unworn condition and have facility tags (where applicable). If you believe that We are in breach of Our obligations under these Terms and We are notified more than 48 hours after delivery, We may investigate as a gesture of goodwill but We may not accept liability.
9.1. We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
9.2. Payment can be made for Services via -
9.3. debit card;
9.4. credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Services will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Services. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the Services used on the Mobile Application;
9.5. You may contact us via our Help page to obtain a full record of your payment. We will also send you email communications about your order and payment.
10.1. There are two types of Coupons; a Coupon with a fixed amount of a discount, e.g. R100 off (“Fixed Coupon“), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon“).
10.2. Coupons are issued in ’s sole discretion and we are entitled at any time to correct, cancel or reject a Coupon for any reason (including without limitation where a Coupon has been distributed in an unauthorised manner). Users do not have a right to Coupons, and Coupons cannot be earned. Coupons are issued under specific terms and conditions regulating when and how they may be used.
10.3. As a general rule, and unless specified otherwise on the specific Coupon itself:
10.3.1. each Coupon can only be used once;
10.3.2. only one Coupon can be used per order;
10.3.3. only one Coupon can be used on the Website per person per promotion/campaign;
10.3.4. Percentage Coupons may only be redeemed on purchases with a total cart value of less than R2,000;
10.3.5. where a Percentage Coupon has been used and you wish to cancel any items in the order prior to making payment, the entire order must be cancelled. You will be issued with a new Percentage Coupon and will need to place the order again, without the item that you wished to cancel;
10.3.6. a Coupon must be used at check-out – it cannot be used later on existing orders; and
10.3.7. the value of the Coupon will be set off against the value of your shopping basket and the balance remaining, if any, will be payable by you.
10.4. Coupons cannot be exchanged or refunded for cash or credit. DAPR is not responsible for any harm due to the loss, unauthorised use or distribution of a Coupon.
11. Limitation of Liability
11.1. In the unlikely event of loss or damage to an Item, We will pay compensation at Our discretion if found liable following an internal investigation.
11.2. Our total liability to you is limited to the lower of:
11.2.1. ten times the price We charge for the Service, or
11.3. You must inspect the Items following delivery, and if you believe that Items are lost or damaged you must inform Us about such loss or damage within 48 hours of receiving the Items. We reserve the right to inspect and take pictures of any alleged damage to any Items.
11.4. We will not be responsible for any damage to Items which:
11.4.1. do not have the original dry-cleaning ticket attached;
11.4.2. were not submitted for inspection; or
11.4.3. have been recleaned by you or a third party.
11.5. Subject to the following subparagraphs, We will compensate you (in accordance with paragraph 11.1) for loss or damage which is due to Our negligence. We will not be responsible to you:
11.5.1. for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of Our breach or if it was contemplated by you and Us at the time We entered into a contract for the Services.
11.6. The Services are not to be used for re-sale purposes. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11.7. We will not be responsible for any loss or damage (including, without limitation, any colour loss, shrinkage or other damage) resulting from the following:
11.7.1. Failure to notify Us of any special requirements or instructions for cleaning the Item;
11.7.2. any existing damage to the Item at the time of collection;
11.7.3. any extraneous objects left in or on the Item, including but not limited to: coins, buttons, jewellery, cufflinks, collar stiffeners, pens or tie clips
11.7.4. any extraneous packaging provided with the Item, including but not limited to: clothes hangers, suit bags or personal laundry bags
11.7.5. Any normal wear and tear;
11.7.6. incorrect labelling on the manufacturer’s behalf, or incorrect instructions from you;
11.7.7. any colour loss, bleeding or shrinkage of garments, in particular for Items included in the Wash, Tumble Dry and Fold Service.
11.8. We do not exclude or limit in any way Our liability for:
11.8.1. death or personal injury caused by negligence;
11.8.2. fraud or fraudulent misrepresentation; or
11.8.3. any other matter in respect of which liability may not be excluded or limited in accordance with applicable law.
11.9. We will not be responsible for any damage caused by:
11.9.1. The substandard condition of any Item which could not readily be identified by professional examination. This shall apply in particular to inadequate quality of fabric or seams, material of inadequate thickness, low durability of fabric, insufficient quality of colouring or printing, impregnations, earlier inappropriate treatment, hidden foreign bodies, and inadequate fixation of buttons, buckles and zip fastenings; or
11.9.2. The cleaning of garments which cannot be cleaned, or which can only be partially cleaned.
11.10. We will not be liable for any damage to buttons, zips, and other similar parts (fastenings/embellishments/etc.).
12.1. To the fullest extent permitted by law, You agree to indemnify and hold DAPR and its officers, directors, employees and agents, harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees), arising out of or in connection with:
12.1.1. your use of the Services;
12.1.2. your breach or violation of any of this Agreement;
12.1.3. DAPR’s use of your User Content; or
12.1.4. your violation of the rights of any third party, including Third Party Contractors.
12.2. This indemnification section does not apply to DAPR’s own negligence, recklessness or intentional conduct.
13. Availability and termination
13.1. We will use reasonable endeavours to maintain the availability of the App, except during scheduled maintenance periods, but are entitled at any time to discontinue providing the App or any part thereof with or without notice to you.
13.2. DAPR reserves the right to cancel Services and/or your Account for cause, such as if a delivery site is unsuitable, inaccessible or unsafe, or due to force majeure or inappropriate or abusive activity by you or third parties. In the event of any termination, you will be responsible for paying for Services performed prior to termination.
13.3. DAPR may in its sole discretion terminate, suspend and modify the App, with or without notice to you. You agree that DAPR will not be liable to you in the event that it chooses to suspend, modify or terminate the App, other than for processing any orders made by you prior to such time, to the extent possible.
13.4. If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Service, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to the App, without any prejudice to any claims for damages or otherwise that we may have against you.
13.5. DAPR is entitled, for purposes of preventing suspected fraud and/or where it suspects that you are abusing the App and/or have created multiple user profiles to take advantage of a promotion or Coupon intended by DAPR to be used once-off by you, to blacklist you on its database (including suspending or terminating your access to the App), refuse to accept or process payment on any order, and/or to cancel any order concluded between you and DAPR, in whole or in part, on notice to you. DAPR accepts no other liability which may arise as a result of such blacklisting and/or refusal to process any order.
14.1. The use of the App is entirely at your own risk and you assume full responsibility for any risk or loss resulting from such use or reliance on any information on the App.
14.2. Whilst DAPR takes reasonable measures to ensure that the content of the App is accurate and complete, DAPR makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the App, or as to the accuracy, completeness or reliability of any information on the App. If any such representations or warranties are made by DAPR’s representatives, DAPR shall not be bound thereby.
14.3. DAPR disclaims liability for all damage, loss or expense, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the App and/or any content therein, unless otherwise provided by law.
14.4. In addition to the disclaimers contained elsewhere in these Terms and Conditions, DAPR also makes no warranty or representation, whether express or implied, that the information or files available on the App are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of DAPR, its employees, agents or authorised representatives. DAPR thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in connection with your access to or use of the App.
15.1. DAPR will make every reasonable effort to carry out its obligations under this Agreement, using commercially reasonable efforts conforming to generally accepted industry standards. Where DAPR is directly or indirectly prevented or restricted from carrying out all or any of its obligations under this Agreement by a cause beyond its control, then DAPR cannot be held responsible for delay or failure in performance in meeting its obligations.
15.2. The Client may not alter the terms of this Agreement without the written consent of DAPR. DAPR reserves the right to amend these Terms and Conditions from time to time. Any new version of the Terms and Conditions will be displayed on the DAPR website (www.dapr.co.za) together with the date on which it will become effective, which will never be less than 30 (thirty) days after the date on which it is first published. It is the Client’s obligation to visit the DAPR website on a regular basis in order to determine whether any amendments have been made and the effective date thereof.
15.3. Where any number of days or other period is given in this Agreement for the carrying out of the Service or obligations, the days will be calculated excluding the first day and including the last day.
15.4. In the event of DAPR taking legal action against the Client or the Intermediary for breach of payment under this Agreement, the Client shall be responsible for all costs (on a client and own attorney scale) allowable by the courts if an award is made in DAPR’s favour.
15.5. The laws of the Republic of South Africa will apply to this Agreement and the relevant courts of the Republic of South Africa will have exclusive jurisdiction in relation to the Agreement.
15.6. The Client undertakes to provide DAPR with a 30 (thirty) day written notice in the event that the Client no longer wishes to receive correspondence regarding new Products and value-added services.